Terms of Use

Last updated 10 November 2026

These terms are an agreement between you and Lula Labs Ltd ("Lula", "we", "us") for your use of the Lula app. By creating an account or using Lula, you agree to them. Please read them, especially the section on health.

1. Lula is not medical care

Lula offers meditations for general wellbeing and relaxation. It is not medical, psychological or professional advice, diagnosis or treatment, and it is not a replacement for care from a doctor, midwife, therapist or other qualified professional.

If you are pregnant, have a health condition, or have experienced trauma, please speak to a health professional about whether meditation and breathing exercises are right for you. Stop any practice that makes you feel unwell.

Lula is not an emergency service. If you are in crisis or thinking about harming yourself, please get help now. In the US, call or text 988 (Suicide & Crisis Lifeline, free, 24/7) or call 911 in an emergency. In the UK, call 999, or contact Samaritans on 116 123 (free, 24/7). Elsewhere, contact your local emergency services.

Never listen to Lula while driving, operating machinery or doing anything that needs your full attention.

2. Who can use Lula

You must be at least 16 years old. You are responsible for keeping your account details private and for everything that happens under your account.

3. Lula Premium subscriptions

• Some meditations are free; Lula Premium unlocks the full library.
• Subscriptions are bought through the Apple App Store or Google Play and are charged to that account.
• Subscriptions renew automatically at the end of each period (monthly or yearly) unless you cancel at least 24 hours before the renewal date.
• If your plan includes a free trial, you will not be charged until the trial ends, and you can cancel before then at no cost. We will remind you before your trial ends.
• You can manage or cancel your subscription at any time in your phone's settings. Deleting the app or your Lula account does not cancel a subscription.
• Refunds are handled by Apple or Google under their own policies. This does not affect your legal rights as a consumer.
• We may change prices in the future. We will tell you in advance, and the change will apply from your next renewal.

4. Using our content

All meditations, audio, text, artwork and the Lula name and logo belong to Lula or our licensors. We give you a personal, non-transferable license to use them in the app for your own, non-commercial use.

Please do not copy, download, share, sell, or publicly perform our content, or try to get around the lock on Premium meditations.

5. Acceptable use

Please do not misuse Lula: for example, by trying to access other people's accounts, interfering with our servers, or using the app for anything unlawful.

6. Changes and availability

We are always improving Lula and may add, change or remove features or meditations. We try to keep Lula available at all times but cannot promise it will always be uninterrupted or error-free.

7. Ending your use

You can stop using Lula and delete your account at any time in Settings. We may suspend or close accounts that break these terms. Remember to cancel any subscription in your phone's settings.

8. Our responsibility to you

We provide Lula with reasonable care and skill. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer.

Otherwise, we are not responsible for losses that were not foreseeable, or that result from using Lula against the guidance in section 1. Our total liability to you is limited to the amount you paid for Lula in the 12 months before the claim.

9. Apple

If you downloaded Lula from the Apple App Store, these terms are between you and us, not Apple, and Apple's standard Licensed Application End User License Agreement also applies.

10. Changes to these terms

If we make important changes, we will tell you in the app before they take effect. If you keep using Lula after that, the new terms apply.

11. Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

12. Contact us

Lula Labs Ltd, hello@lulameditation.com