Support & contact

Subscriptions are managed by Apple or Google, so you cancel in your phone's settings:

• iPhone or iPad: open Settings, tap your name, then Subscriptions, then Lula, then Cancel Subscription.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Lula, then Cancel.

Please cancel at least 24 hours before your renewal date. Deleting the app or your Lula account does not cancel a subscription.

Payments go through Apple or Google, so refunds are handled by them. On iPhone, visit reportaproblem.apple.com. On Android, see Google Play's refund page.

Open Lula, go to Settings, then Lula Premium, and tap Restore purchases. Make sure you're signed in to the same Apple or Google account you used to subscribe. Still stuck? Email us and we'll sort it out.

On the sign-in screen, tap Forgot password and enter your email. We'll send you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.

In Lula, go to Settings and tap Delete Account. This deletes your account and personal information within 30 days (see our Privacy Policy). If you can't get into the app, email us from the address on your account and we'll do it for you.

Remember to cancel any subscription in your phone's settings too.

Yes. Go to Settings and tap Change what you'd like help with. You can change or remove your choices at any time.